Tivi8K
Refund Policy
We want you to be completely happy with your subscription. Here is exactly how refunds work — clear, fair and with no fine print.
Last updated: September 20261. Our promise
If our service does not work as described and our support team cannot fix the problem for you, you are entitled to a refund. Every request is reviewed by a real person and we aim to resolve all refund requests within 24–72 hours.
Fair treatment guaranteedIf a technical problem on our side prevents you from using the service, we refund you — simple as that.
2. When you are eligible for a full refund
- The service does not work on your device and our setup team cannot make it work for you.
- You experience persistent server-side issues (channels down, constant freezing) that our technical team cannot resolve.
- You were charged incorrectly, charged twice, or charged the wrong amount.
- Your activation details were never delivered and support could not resolve it.
- You request the refund within 7 days of purchase and have not extensively used the service.
3. When refunds are not available
- More than 30 days have passed since your purchase.
- The problem is caused by your own internet connection, device or player app — and our team has verified this.
- You simply changed your mind after extensively using the service beyond the eligibility window.
- Your subscription was suspended for sharing your account details publicly or breaching fair-use rules.
- A specific channel, match or title is temporarily unavailable (content availability varies by region and broadcaster).
4. Partial refunds
For longer plans, if the service worked well and you request a refund partway through your term, we may offer a partial refund for unused full months:
| Plan | Full refund | Partial refund |
|---|---|---|
| 1 month | Within 7 days | Not available |
| 3 months | Within 7 days | Unused months |
| 6 months | Within 7 days | Unused months |
| 12 months | Within 7 days | Unused months |
Before requesting a refundPlease contact our support team first. Most issues — buffering, login problems, device setup — are fixed in minutes, and we would rather solve your problem than lose you as a customer.
5. How to request a refund
Contact usMessage us on WhatsApp at +212708046477 or email teams3804@gmail.com with your order details.
Describe the issueTell us what went wrong. Our team will try to fix it first — many problems are resolved within minutes.
Refund reviewIf we cannot fix it, your refund request is reviewed and approved, usually within 24–72 hours.
Money backApproved refunds are returned via your original payment method within 5–10 business days.
6. Good to know
- Refunds are always returned to the original payment method used for the purchase.
- Processing times after approval depend on your bank or payment provider (typically 5–10 business days).
- Approved refunds automatically end your subscription access.
- We may ask for your order date, the email used at purchase, or a short description of the issue to verify your request.
- This policy may be updated from time to time; the version on this page always applies.
Questions about a refund?
Our billing team is available 24/7 on WhatsApp and by email. We usually answer within minutes.