Tivi8K
Privacy Policy
Your privacy matters to us. This policy explains what information we collect, why we collect it, and how we keep it safe — in plain language, no legal jargon.
Last updated: September 20261. Who we are
Tivi8K provides subscription-based IPTV streaming services. When you order a plan, contact support, or browse our website, you trust us with some of your information. We take that responsibility seriously and only collect what we need to deliver and support your service.
The short versionWe collect minimal data, never sell it, never share it with advertisers, and use it only to run and improve your service.
2. Information we collect
| Data | Why we collect it |
|---|---|
| Name | To identify your order and personalize support conversations. |
| Email address | To send your activation details, order confirmations and support replies. |
| Payment details | Processed securely by our payment providers — we never see or store full card numbers. |
| WhatsApp number | Only if you contact us first — used to answer your questions and deliver your subscription. |
| Device & usage info | Anonymous technical data used to fix bugs, prevent abuse and improve stream quality. |
3. How we use your information
- To activate and deliver your subscription after purchase.
- To provide customer support through WhatsApp, live chat and email.
- To process payments, refunds and plan changes.
- To keep the service secure and prevent fraud or account sharing abuse.
- To send important service updates (never spam, and you can opt out anytime).
4. What we never do
- We never sell your personal data to anyone.
- We never share your data with advertisers or third-party marketers.
- We never store your full payment card details on our servers.
- We never read or monitor what you watch beyond anonymous technical statistics.
5. Cookies
Our website uses a minimal set of cookies to function properly — for example, remembering your preferences and understanding how visitors use the site. We do not use intrusive tracking or advertising cookies.
6. Data security
- All website traffic is protected with SSL/TLS encryption.
- Access to customer data is limited to authorized support staff only.
- Payments are handled by established, secure payment processors.
- We regularly review our systems to protect against unauthorized access.
Protect yourself tooNever share your activation details or password publicly. Our team will never ask for your password on WhatsApp or email.
7. How long we keep your data
We keep your information only for as long as needed: active subscriptions while your plan is running, billing records as required for accounting and tax purposes, and support conversations for up to 12 months so we can reference your history. After that, data is securely deleted.
8. Your rights
You can contact us at any time to:
- Access — request a copy of the personal data we hold about you.
- Correct — ask us to fix inaccurate or incomplete information.
- Delete — request that we erase your data (where legally possible).
- Opt out — stop receiving non-essential communications from us.
We respond to all privacy requests within 30 days.
9. Children
Our service is intended for users aged 18 and older. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.
10. Changes to this policy
We may update this policy from time to time to reflect changes in our service or the law. The date at the top of this page always shows the latest version. For significant changes, we will notify customers by email or WhatsApp.
11. Contact us about privacy
Questions, concerns or requests about your data? Our team is available 24/7:
- Email: teams3804@gmail.com
- WhatsApp: +212708046477
Your data, respected
Have a privacy question or want to exercise one of your rights? Message us any time — a real person answers.